A Short Guide For Nurturing Teens
Sep 3rd
The teenage stage only constitutes a couple of years in a person?s life. This span of time is a bit shorter than childhood, and way shorter in comparison to one?s complete adult life. Yet, this stage is one of the most crucial as it helps set the pace for adult life later on. Thus, most parents want their kids to make the best out of these years, and you can help your kids do so too. Here are some simple steps to help encourage your kids to become more responsible teenagers.
Teach your teenager about the importance of education. Encourage them to do good in school, and if they can, to get good grades as well. Good grades will help them get scholarships in college and will help them land good jobs in the future – so make sure that they fully understand why they should do good. A reminder, though, make sure that you do not pressure or over-exert, and accept what your teenager can only do. Some parents tend to push too much, and this can create tension between both parties.
Health is one of the best gifts from God, and as parents, we should nurture this. Being healthy should start at home and should begin by example. Eat together as a family and serve healthy food. Eliminate soda and other unhealthy foods from your family’s diet. This will set the pace for their eating habits and choices later on in life. The earlier you start teaching your kids to make the right food choices, the better.
Health does not only stop in eating right. Cleanliness is also an important factor. Teach your teenager the importance of keeping clean. This involves regular baths, tooth brushing, washing of hands and face, visiting the dentist and the doctor regularly.
Most teenagers usually come across self esteem issues, and helping them find a creative outlet allows them to feel better about themselves. Give them the venue and the chance to explore their passions and help them find a hobby that they will learn and love.
Aside from helping them become physically, mentally and emotionally sound, it?s also helpful to keep them spiritually healthy as well. Spiritual formation is important for your teen?s holistic development, making them better individuals who learn to care not only for themselves but for people around them as well. There are plenty of youth ministry groups that will help foster spiritual formation. Youth groups hold various activities such as youth ministry outreach.
Most Christian youth camps have activities like youth group outreaches that expose teens to the poor and the needy. Christian youth pastor will guide them along the way and will help them process and understand the activities that they experience.
Looking for youth ministry dramas? Called to Youth Ministry is here to help and has the youth ministry resources you need. We are dedicated to equipping you to help teens.
Tips For Young People Who Want To Start A Small Business
Sep 1st
If you are in college or have been in college, or any sort of student, you know how it is to hurt for cash, you are so wrapped up in college but also you want a job to make some sort of income as well. Part time or full time, it is nice to have a job in college, it pays for expenses and allows you to grow and mature while being a student. Starting a side business is ideal.
While starting a business can be grueling and challenging, the benefits are great. As long as you are organized, driven, and have a motivation about you, you will be able to surpass the occasional bumps in the road. Here are some ways to get started.
1. First, figure out what type of business you would like to begin. If you pick a business in something like the Internet, you can work where ever and whenever you want, it is that simple. It requires minimum investments, limited resources, and it is a good field to get into in this high technological society.
2. Make sure you understand and are clear on the fact that while you are a student, if you do decide to start a business you will have to be very dedicated to it. It is hard to find extra time as a college student but you will need to nonetheless to run the business and keep it organized and successful.
3. Find places that run a similar business that you do and look to them for guidance and some tips for starting out.
You can find opportunities for things such as these by looking on job searches, classifieds, ads, word of mouth, or flyers on job boards.
4. Find other like-minded individuals who are in school as well and see how they run their businesses; maybe even create some sort of partnership with them. Expand your networking and get your name out there and combine ideas so you all can grow and learn. It might even land you a franchise opportunity, you never know!
5. One of the benefits of running your own business is so much of it can be run from your home. That way you do not have to pay for a lease for the building to operate you business and you can avoid unforeseen expenses. By keeping it remotely run, you can cut down significantly on costs. If there is inventory involved then look into low cost storage.
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9 Steps For Coaching Call Center Agents
Aug 31st
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls:
1. Randomly record 2 -3 telephone calls. Random recording is important. Do not record 3 calls back to back or on the same day, as your employee may be having a bad day and this may be reflected in all of one afternoon’s calls, but is not necessarily reflective of their typical performance.
2. Review the calls and note strengths and opportunities. Before meeting with your employee, listen to the calls and note what they did well and identify 1 -2 opportunities for performance improvement.
3. Play one tape and let your employee listen. During the playing of the tape, you do not need to respond.
4. Have your employee respond to the tape. After the tape is played, ask your employee to respond. Most employees will be overly self-critical. Your employee will likely note many opportunities for improvement and struggle to articulate what they’ve done well.
5. Coach the call. Use the “sandwich” approach. Tell your employee what s/he did well, followed by constructive feedback, and then end with positive feedback. When offering constructive feedback, share only one opportunity for improvement. The employee has likely observed and stated several improvement opportunities so there is no need to bring these up again Try to mention one thin g the employee did not bring up and offer this as your constructive feedback.
6. Gain commitment for performance improvement. Ask the employee, “What specific steps will you take over the next 5 days to improve in this area?” Write down what the employee states and repeat it to her. Summarize the session by reiterating strengths and offering a vote of confidence that she can improve in the identified area.
7. Repeat steps 2 – 6 with a second and perhaps third tape if necessary. The point of numerous recording is that an employee may respond defensively stating that was just a “bad” call. If that is the response, you may choose to review a second or third tape.
8. Follow-up before the next agent coaching session. Check with your employee in between coaching sessions to keep the commitment top of mind. You can touch base with your employee via email or a personal conversation.
9. Discuss improvement in next coaching session. Before listening to calls in the next coaching session, ask your employee how she’s progressing toward the goal of the last session. Look for improvement on calls reviewed in this session.
This 9-step call center agent coaching model is simple, clear and it both praises employees and offers support for improvement opportunities.
When you follow this 9-step process, you will set clear performance expectations, coach effectively and consistently and at the same time you will be motivating your employees.
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